Rick Klau, vice president of Publisher Services at FeedBurner, goes On the Record...Online with host Eric Schwartzman to discuss podcast measurment, building a business case for podcasting, valuing an audience and the future of podcasts.
Rick Klau is vice president of Publisher Services at FeedBurner, the market-leading feed management provider. He is responsible for cultivating and managing relationships with large media companies, entertainment networks, newspapers and a variety of other commercial publishers. Prior to FeedBurner, Rick held the same role at Socialtext, the first enterprise social software company. Previously, Rick was vice president of Vertical Markets at Interface Software, now part of the Lexis-Nexis family where he held the position of company spokesperson. Rick has also held senior marketing positions at iManage through an IPO. An accomplished public speaker, moderator, panelist and author of a popular blog, Rick has received extensive coverage in a variety of publications including The Wall Street Journal, USA Today, CIO, InfoWorld, Inc. Magazine, Internet World, The Washington Post and more. He has published a number of books and columns covering the topics of technology, law, ecommerce and online security and is member of the Editorial board for Podcasting magazine.
6:35 - Rick Klau talks about what FeedBurner is and how it works.
7:52 - Klau on why measurement statistics may vary from company to company.
8:50 - Klau talks about how to measure how many people are subscribing to a feed.
11:08 - Klau discusses how to measure the number of downloads.
13:43 - Klau on valuing an audience.
15:07 - Klau talks about the CPM model versus that of Cost Per Click, "With respect to feeds, whether they are podcasts or text, I think CPM tends to be a much better model because it rewards the audience and the delivery of the content..."
18:27 - Klau offers his perspective on the influence of Nielsen and Arbitron, "...The Nielsen numbers matter less because people are shifting their consumption beyond the broadcast time to a time shifted time, or they're going online."
19:35 - Klau talks about cashing feeds.
20:31 - Klau explains how iTunes works and talks about measuring podcast downloads.
21:14 - Klau on how iTunes determines the top 100 podcasts list.
22:52 - Klau answers a question on whether FeedBurner is the next Nielsen or Arbitron, "Our goal is to work explicitly on behalf of the publisher to make sure that anything that can be discovered or told about the consumption of their content, that we not only measure it, but then make it easily reported for them as well."
24:39 - Klau on what surprises him about the emergence of blogs, podcasts and social media, "Today, the number of blogs is into the tens of millions, some of whom who have tremendously high traffic...you have a tremendous opportunity as the publisher to reach an audience that before was held in the hands of just a few organizations."
26:10 - Klau talks about how new technology is empowering the consumer to exert more influence over the producers of the content.
27:34 - Klau answers a question on FeedBurner's standardized metrics and establishing metrics for podcasting.
29:04 - Klau offers his generalizations on the adoption of video versus audio podcasts.
30:45 - Klau shares his final thoughts on podcasting, "As with everything, this stuff is so new, podcasts themselves didn't exist 25 months ago, but it's exciting to be in the middle of it. The only truism here is that what we know today will be probably rather useless in about six months."
33:01 - End.
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