On The Record Online

Communications strategy and grassroots campaigns are key to the beverage industry’s ability to influence consumer attitudes says Susan Neely, President of the American Beverage Association (ABA).

Susan will be part of a panel discussion at the PRSA International Conference in Washington D.C. called “Shaping the Debate: Public Affairs Strategies and the Health Care Reform Bill,” on Sunday, October 17, 2010.

The American Beverage Association is the leading policy and public education advocate for the non-alcoholic beverage industry that employs nearly 220,000 people nationwide, generates more than $112 billion in annual sales and has a direct economic impact of more than $136 billion. Prior to leading the ABA, Susan Neely spent 3-1/2 years in the Department of Homeland Security managing threat announcements, branding, public-education campaigns and crisis communications.


1:00 Neely highlights the nature of her upcoming panel discussion on issue advocacy and parts of a comprehensive communications strategy used by the ABA surrounding the recent Health Care Reform Bill.

1:30 Her public service as a Congressional staffer, gubernatorial staffer and, for three and a half years, as Assistant Secretary for Public Affairs at the U.S. Department of Homeland Security.

2:00 The motivation behind her transition from White House staffer to trade association representative.

2:52 An overview of the work done by American Beverage Association and why Susan Neely enjoys the beverage industry’s grassroots advocacy and her work in this leading consumer products industry.

5:08 Childhood obesity and the beverage industry: Susan Neely looks at the impact the nation’s growing awareness of childhood obesity has had on the beverage industry. One in three children born today will develop Type 2 diabetes, which directly correlates to obesity.

6:25 She reflects on the use of corn syrup as a beverage sweetener and highlights initiatives by the beverage industry to help consumers watch their calories. These include a broader beverage selection, an industry-wide calorie reduction averaging 21 percent over the last 10 years and new beverage labeling. A discussion of beverages sweetened by sugar and those sweetened by corn syrup.

9:35 Coke Classic vs. Coke Zero and what led to Coke Zero’s introduction.

11:09 Neely responds to a UCLA Jonsson Comprehensive Cancer Intake study that finds that pancreatic cancer cells use fructose to fuel their growth and San Francisco Mayor Gavin Newsom’s call for a 2010 Soda-free Summer.

12:56 The use of social networking in an effective marketing communications strategy, as well as its rising importance in lobbying. Communications strategists utilize social media to engage consumers in conversation and as an effective tool to influence buyer behavior.

14:31 Neely predicts how social media will change the way traditional lobbying is done and how it already supports grassroots organizing and the public’s grassroots lobbying of the government.

17:11 How will social media influence advertising? Will the migration of advertising from traditional channels to social media outlets change the way issue advocacy gets done inside the Beltway?

19:20 End



@EricSchwartzman provides online communication training, strategy and social media governance to public relations, public affairs, corporate communications and marketing specialists. He has extensive experience integrating emerging information technologies into organizational communications programs through public speaking, hands-on training seminars, consulting and the development of corporate policies on social media usage.

His clients have included Boeing, BYU, City National Bank, Environmental Defense Fund, Government of Singapore, Johnson & Johnson, NORAD Northcomm, Southern California Edison, UCLA, US Dept. of State, United States Army, US Embassy of Athens, the United States Marine Corps and many small to medium-sized companies and agencies.

Eric is the instructor behind PRSA’s top-rated social media and emerging treads training seminars, the Social Media Boot Camp and the Social Media Master Class, which are offered monthly in the US.

His book "Social Marketing to the Business Customer" with Paul Gillin about B2B applications of social media communications is available at Amazon, Barnes & Noble or Borders.

These podcast show notes were written and search optimized by @SandraBurrowes.

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